Providing a slick and dependable service is critical in the contemporary age. Whilst a level of remote support is arguably available through traditional phone and e-mail resolution services, unattended access removes reliance on the end-user to absorb and implement steps to resolve the issues faced, handing total control to the IT expert. This allows administrators to advertise shorter service-level agreement propositions, making their product more enticing to new and existing clients alike. Saves timeĮmbracing AirDroid and TeamViewer's unattended access platform empowers businesses to offer more efficient solutions to both routine and major IT systems faults, reducing the time taken to assess, address, and close down tasks. The deployment of end-to-end encryption serves to protect confidential company data, and two-factor authentication creates a solid defensive barrier to those looking to access platforms without the necessary authorization.įurthermore, the TeamViewer white list function gives enterprises complete control over employee access to specific applications, ensuring only those permitted can gain visibility of restricted information or data.įor those providing unattended remote support, harboring a high-performance security system breeds confidence and assurance amongst their clientele, and affords individuals more space to focus on their everyday tasks and objectives. TeamViewer software presides over a range of robust security features, enabling businesses to defend against evolving cyber-attacks and illicit network actors. We would outline five key considerations: 2.1 Common unattended remote access benefits for all companies Enhances security levelsĪs workforces remote, and consistently require access to sensitive corporate information from locations outside traditional office networks, protecting devices from digital-based threats, which are more sophisticated than ever, should be a cornerstone priority of any corporate security strategy. Several of these themes have been touched upon previously, but the notes below take a deeper dive into the practical repercussions of such benefits, and how they influence the customer experience at ground level. There are countless advantages to using systems that promote the delivery of remote, unattended solutions. Part 2: What are the benefits of unattended remote access software? From this moment, IT admins will not only be able to provide fault-resolution services at any time for devices in any location but will also have the capacity to construct personalized security profiles based on the needs and requirements of the customer. Establishing connections between technical teams and the benefiting recipients is a relatively simple endeavor, made easy by the software's seamless set-up procedure.Įach party need only download the relevant TeamViewer application, enter their log-in credentials, and then ensure the device scheduled for remote support is added to the hosts partner list. TeamViewer's unattended remote access capability is utilized to support a wide range of stakeholders, whether operating as colleagues or clients (AKA customers) of the host administrator. It should also be noted that end-user privacy is not compromised in these instances, with BYOD devices equipped with work and personal profiles in order to distinguish where remedial action is permitted to take place.īy removing the need for IT teams to physically attend service requests, businesses can effortlessly streamline their operational infrastructure, subsequently boosting their productivity and reducing their cost base. Moreover, admins can then intervene to address risks remotely, quickly closing down issues that may serve to undermine operational productivity, breach confidential data, or damage a brand's reputation. Crucially, this empowers companies to detect potential security threats, and investigate suspicious patterns of activity. The software provides total transparency of all registered corporate devices, providing the conditions to track, monitor, and report each and every end-user action from afar. Users initiate support mechanisms via a dedicated, centralized dashboard, allowing technical teams to send resolution commands from a single, convenient location. Part 1: What is TeamViewer unattended remote access?Īs alluded to already, this software creates a channel for IT administrators, technicians, and specialists to offer remote fixes for any device across a company's asset estate.
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